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Privacy & Security Statement
Our Commitment
This Web site is designed to respect the privacy concerns
and rights of those who use it.
Our intent is to
assure our customers and users of the following:
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This Web site is
designed and operated to be a "Trustworthy System." This
designation means computer hardware, software, and
procedures (a) are reasonably secure from intrusion and
misuse, (b) provide a reasonable level of availability,
reliability, and correct operation, (c) are reasonably
suited to performing their intended functions, and (d)
adhere to generally accepted security procedures. However,
we cannot guarantee the Web site and software-generating
reports will perform reliably and without error.
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The information
gathered and stored on this Web site is contractually
protected.
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This Web site does
not provide treatment, evaluation or diagnostic services.
Only a qualified or licensed health care professional can
legally diagnose and treat medical and mental health
problems. Our software helps systematically gather and
organize clinical and behavioral information. Our reports
identify issues and raise statistically relevant concerns
that you can discuss with a qualified health care
professional and/or educational consultant. Options are
presented and recommended but should not be acted upon
without consultation with a qualified health care
professional or educational consultant.
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Information
gathered at this site will not be viewed or released by us
to 3rd parties. With the exception of approved
internal research, your consent, your explicit written
permission or a valid court order would be necessary for
such release.
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We do not collect
any personal information from a visitor to our site unless
that visitor explicitly and intentionally provides this
information.
Mentor Research
keeps all survey responses and results private.
This
information is considered private rather than privileged, as
would be the case of communications in established
doctor-patient relationships. An agreement such as contained
here can be more private than a doctor-patient treatment
relationship - especially in cases in which people use
health insurance to pay for an appointment. Health insurance in
many cases will release information to numerous organizations,
businesses and people affiliated with their organization without
your knowledge or consent. We will not release behavioral and
health survey information without your consent or a lawfully
executed court order.
The user accepts
responsibility for the security of their personal password and
user name. No one will know that you used this Web site unless
you tell them, make that information available to them, they
have access to records on your computer or you given them your
username and password. Speak with a qualified computer
technician if you have concerns about records that could be on
your computer. Using a computer at your work place may not be
secure. Employers can and may have the ability to monitor
computer activities. Anyone with an authorized username and
password can access the associated report. We believe our
reports are stored and transmitted in a manner that is more
secure than US Postal Service mail or any information retained
in a physician's medical files.
Reproduction of
Materials
All test items, normative data, and related materials are
copyrighted. No questionnaire materials may be reproduced
without permission. Authorized users may copy and use reports
for their personal use at their own discretion.
Sharing
Information
The user is cautioned: DO NOT release or share this
information with anyone who might use it inappropriately. The
material is sensitive and should be kept private. The
information contained in each report is designed for use by
parents, care-givers and qualified professionals. The results
should not be given to the child in question to read without
consultation and the approval of a qualified mental health care
professional. Giving a report to a child may cause undue
distress.
Security
Our screening program, StepOne For Parents, is using
state-of-the-art secure server connection to protect your
information and transaction. We send all data and transactions
to a secure internet computer server at https//:www.HealthSecure.Net.
This Web site uses 128-bit encryption. This level of security
means no one will be able to intercept and read your information
as it is transmitted over the Internet. This level of security
is referred to as an RCA-128 standard. It is the highest
standard available to the public and is virtually unbreakable.
The actual server is in a secure room with key-card access to
authorized personnel only. There is 24 hour video monitoring and
recording of people entering and using the facility. All data is
subject to daily backup and all data is instantly duplicated on
the server as an immediate backup.
You can confirm
that any page and information you are sending is secure in one
of a few different ways. If you are able to see the page's
address, look for the "s" in the "https" of the address line
(example: https://www.HealthSecure.Net).
)The "s" is not red on your browser but is colored here so that
you can see where it is located. The "s" means that page is
using something called a secure socket layer (SSL) to protect
information on that page. The other way to know if the page and
information is secure is to look for a small symbol of a padlock
at the lower right side of your Web browser.
System
Logout and Record Lock Features
The InCrisis server
protects sensitive information using automated system logout and
record lock procedures. Encryption keys are rotated
dynamically. The InCrisis server initiates a lockout as an
active parameter in the system when the user exits a page. The
system also logs out when the user leaves the site. A
brief interval of time is required. All information on the
screen is saved and open record locks are released when the user
session is logged out. When the user has completed their
questionnaire the data is locked upon printing their report. The
data can only be accessed by making arrangements with the
developers.
Internal
Security
Access to client data is granted to contracted programmers,
system developers, customer support, consulting health care
professionals, education professionals and administrators who
are in developing this resources. Information provided is not
part of a confidential health or treatment record. Our
relationship with customers is not that of a treatment provider.
However the data is treated as private. .
Credit
Card Fraud
We will cooperate fully with any legally authorized law
enforcement investigations pertaining to credit card fraud or
the use of stolen cards. This means we will cooperate with a
legitimate law enforcement investigation where the risk of
credit card fraud has been established. We will release
identifying information regarding the purchaser, parent or
caregiver but not information related to their child's health
and behavior. We will also cooperate with any legal or ethical
activity necessary to protect the life and physical safety of a
child.
E-mail
We are very sensitive and aware of the problems associated with
spam and viruses. Clients must provide an e-mail address in
order to set up an account and process data. All e-mail
addresses will be kept private in a secure server with three
levels of security including RAD-128 standards. E-mail addresses
will not be distributed, sold or made available to third
parties.
Web Site Traffic
Information
Because of the way the World Wide Web communication
standards work, when you arrive at or leave our Web site, we
automatically receive the Web address of the site that you came
from or are going to. We also collect information on which pages
of our Web site you visit while you are on the Web site, the
type of browser you use and the times you access our Web site.
We use this information only to understand our customers'
preferences better and to manage the demands on our computer
server to improve our service. We do not track the Web sites
that you visit before or after you leave our Web site.
Use of
"Cookies"
We do NOT use cookies. "Cookies" are small files of data that
reside on your computer and allow us to recognize you as a
customer if you return to our site using the same computer and
browser. We may send a "session cookie" to your computer if and
when you log in to your account by entering your username and
password. These cookies allow us to recognize you if you visit
multiple pages on our site during the same session so that you
don't need to re-enter your password multiple times. Once you
log out or close your browser, these session cookies expire and
no longer have any effect.
Customer
Service Correspondence
If you send us correspondence, including e-mails and faxes, we
retain such information in the records of your account. We will
also retain customer service correspondence and other
correspondence from our Web site to you. We retain these records
in order to measure and improve our customer service and to
investigate potential fraud and violations of our User
Agreement. We may, over time, delete these records as permitted
by law.
Questionnaires,
Surveys and Profile Data
From time to time, we offer optional questionnaires and surveys
to our customers for such purposes as collecting demographic
information or assessing customer interests and needs. The use
of the information collected will be explained in detail in the
survey itself. If we collect personally identifiable information
from our users in these questionnaires and surveys, the users
will have the option not to allow their survey data to be used
for research. All identifying information will be removed
when we conduct research.
What Information
Might Be Collected from Visitors?
Whenever someone visits this web site, we may collect and
store the following information: the name of the domain from
which that person accesses the Internet, the date and time, the
Internet address that the person left in order to visit our
site, and the various pages the person visits while looking at
our site.
Release of
Information
Our communications will never sell or give personal
identifying information about its customers or prospective
customers to any outside organization for solicitation purposes.
We will
not share or disclose information regarding its customers or
prospective customers except (i) when we receive legal process
such as a court order; (ii) when reasonably necessary to protect
employees or assets; (iii) for internal research, (iv) with your
written permission, or (v) in emergencies where someone's safety
is at risk.
Contacting the
Web Site
Should you have questions or concerns about privacy issues, the
practices of the site or your dealings with this Web site, you
can contact our support team.
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